Refunds and cancellation policy
Please inform us immediately if you anticipate being late or if you are unable to make your appointment. It is essential to notify us via a direct phone call, e-mail and WhatsApp as these are the only accepted methods for cancellation or rescheduling.
- An automated reminder will be sent to you at least 48 hours before your appointment. For sessions lasting 60 minutes or less, we offer a 10-minute grace period. Arrival beyond this period will lead to the forfeiture of the session. For extensive 'top to tail' sessions, a 15-minute grace period is provided, after which our therapists will do their best within the remaining scheduled time without the option to rebook individual areas.
- Our cancellation policy requires a 48-hour notice. Any changes or cancellations must be made before this window. Failure to attend your session for any reason, including family emergencies, train strikes, or work obligations, will result in the loss of your appointment.
- Should your menstrual cycle coincide with an appointment, we offer a complimentary rebooking of bikini treatments if you prefer not to proceed with the session.
- We ask for understanding in instances of staff sickness or emergencies, which are beyond our control; affected clients will be rescheduled.
- In the event of technical issues with our equipment, we will need to reschedule your appointment for another day.
Payments and Refund Policy
- No Refunds After 14 Days: Laser Me Out operates a strict no-refund policy after 14 days from the date of purchase, even if treatment has not commenced. Refunds within the 14-day window will only be considered if no treatments have been provided.
- Refunds for Medical Reasons: Refunds may be granted if a client is deemed medically unsuitable for treatment. Clients must notify us within 14 days of learning about the medical condition, and treatment must not have commenced.
- Pregnancy: If a client becomes pregnant, we will extend the validity of their treatment package for an additional 24 months at no extra charge.
- Prepayment Requirement: All services must be paid for in full before the appointment. We accept major credit and debit cards, and cash. We do not accept cheques.
- Updated Course Expiry Policy: All course purchases are subject to expiry periods. Clients must complete their treatments within the designated time frame. Expired courses cannot be extended or reactivated.
